UK Damage Protection

Protects Managers & Owners from Guest-Caused Damages to Your Rental Property

What is Damage Protection?

Besso Limited’s Damage Protection is a programme that protects property managers against guest-caused damages to the owned contents of your short stay rental property during contracted stays. It’s an alternative solution to security and refundable deposits. Damage Protection puts property managers in control by offering a full- API integration within your property management system. The protection is obtained via insurance solutions offered by Besso Limited, FCA reference # 309159.

Who is Eligible for the Program?

The Program is available exclusively to SuperControl integrated Property Manager customers with physical locations in the UK.

What are the benefits?

The Damage Protection programme provides vital coverage with each booking that addresses risks to fixtures and fittings in the owner’s property while their unit is rented. Core advantages include:

  • Rest easy knowing your property is protected. Damage Protection does what it says on the tin. It protects your business from the costs of guest-caused damages during contracted stays.
  • Offering a simple time-saving solution. It removes the administrative burden of managing refundable and security deposits while protecting you against accidental damage.
  • Guest satisfaction. Damage Protection is built into your pricing, meaning that should damage arise, both you and your guest are covered. It also removes the need for guest verification and difficult conversations with guests about who broke what, when.
  • Responsive dedicated dashboard. The approval process is fast and straightforward, with a dedicated dashboard for filing claims and running reports.
  • Reimbursements paid in full. When approved, your claim reimbursements are paid at the full repair or replacement cost. This means you get the full value rather than depreciated value for damaged items up to the coverage limit you have purchased from Besso Limited.

Who offers the Coverage?

Coverage is offered through licensed agency, Besso Limited, FCA reference # 309159. Coverage is underwritten by Certain Underwriters at Lloyds of London and distributed through approved Lloyds Coverholder and tribunalized Managing General Agent, TERN Financial.

How much does the program cost?

$500 USD Limit

$26.00 USD per coverage

$1000 USD Limit

$30.00 USD per coverage

$1500 USD Limit

$34.00 USD per coverage

$3000 USD Limit

$48.00 USD per coverage

You will receive a final quote from Besso upon completion of the interest form along with your policy and guarantee terms. The program charge is included in your booking record. You will be billed periodically through the RentalGuardian platform for the protection and software fees.

Get Started

How do I get started?

You can apply for Damage Protection by completing the following steps:
  • Complete a simple interest form.
  • Besso Limited will then respond to your interest form by contacting you to open a client file and initiate a compliant program quote, bind and document issuance process.
  • Complete the RentalGuardian account set up.
  • Go live and have all your stays protected.

Get More Information

How does it work?

The property manager provides guarantee terms (as prescribed by Besso Limited) to the property owner. Additionally, the property manager agrees in the rental contract with the guest to waive the security deposit requirement (security deposit waiver). A property manager can do this because the insurance delivered by Besso responds to guest-caused damages during contracted stays.

As a protected property manager, you are charged a flat fee per stay. This fee includes both insurance costs for the coverage delivered by licensed agent Besso Limited as well as technology fees that enable seamless API, online program administration, auto payment and access to the online claims submission wizard.

Whenever a guest reports damage or damage is discovered at check-out, you follow the simple claim process:

Claim Process

Step 1

Log in to the RentalGuardian platform Claims wizard

Step 2

Submit a description of the damage, a picture of the damaged or ruined items and a receipt.

Step 3

Complete claim submission, Managers and holiday have two weeks from the date of the event to complete the damage submission.

The program claims administrator processes the claim through the claims wizard.

A complete submission can typically be reviewed and resolved within one week.

The average turnaround for reimbursement from the day of submission out is 14 days.

Real time messaging including updates, follow up requests, and approval amounts are delivered directly to you via the RentalGuardian system.

You pay for the protection and program software fees periodically through the RentalGuardian platform.


Only a licensed insurance broker can analyze your personal or company situation, discuss your insurance needs and advise you on insurance coverage. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of your policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker.

The Damage Protection program is supported by an insurance policy delivered to and insuring the participating property manager. The policy is offered through Besso Limited, and effected with certain Lloyd’s Underwriters through TERN Financial Group Inc., a Lloyd’s Approved coverholder acting as agent for the Underwriters. The program is NOT intended to replace homeowners insurance, commercial general liability insurance, or umbrella insurance.

Besso Limited is authorised and regulated by the Financial Conduct Authority.

The FCA firm reference number is 309159. 8-11 Crescent, London, EC3N 2LY.

Registered in England No. 00910680. Authorised and regulated by the Financial Conduct Authority.


2 Minster Court, London, EC3R 7PD

Direct: +44 (0)207 480 1190

TERN Financial Group Inc. is an approved Lloyd’s coverholder with recognized expertise in the development and delivery of international risk and insurance solutions from its Montreal, Canada base of operations.

RentalGuardian is a unique online software service provider, specializing in the needs of property managers, with state-of-the-art features including fully integrated, scalable API; multi-underwriter support tools; unique online claim wizard for simplified claims administration; and superior document delivery and administrative functionality. See for more information.